Surface Technologies approaches a project with our client’s specific needs and best interests in mind. The client’s budget, timeframe for work completion, maintenance capabilities, performance and final appearance expectations are all factored in while designing a specific polished concrete system. We work with three major types of clients.
We work with architectural firms on the majority of our projects, as the polished concrete market is generally spec-driven. The design professional is presented with many flooring options, and will make a decision based on a project-specific combination of performance and aesthetics. We present our products/systems in one-on-one meetings with architects and designers, in small groups, and also in large AIA-accredited lunch presentations. We focus on servicing this market through quick turnaround sampling, assisting in specifications writing, and updating the A+D community with new products.
No one understands the performance requirements of a specific concrete floor like an owner/facility manager. When dealing directly with the client, our first step is to listen. In most instances, they describe in detail the many problems associated with their existing concrete/coating, and the maintenance associated with it. We will then present a solution by designing a system that addresses their particular issues. In many cases, we take field trips to see installations similar to their work environment. If necessary, we can install a test area in their facility. We work with the facilities team to provide the knowledge necessary to maintain the floor properly, including equipment, brushes, pads, cleaning materials, etc.
When it comes to polished concrete, GC’s generally have the following questions/concerns for us: What are the particular requirements of the concrete placement contractor? How long will the application take? What is the most effective point in the construction schedule to introduce the polishing process? What is the best way to coordinate the process with the other trades? After the installation, what requirements does the GC have to protect the floor? What is the best way to protect the floor? Generally, we prefer to address all of these questions in a pre-installation conference, prior to the pouring of the concrete.